Introduction
Rabona is committed to protecting the personal data of individuals who use our online betting and gaming platforms. This Privacy Policy describes what information we collect, how we use it, when we share it, and the choices you have relating to your data in connection with the Rabona Site and Rabona mobile applications (the Site and apps together are the Service).
Scope
This Policy applies to all personal data generated or collected in the course of providing Rabona services, including account registration, gameplay, payments, support interactions and marketing activities. It covers residents of jurisdictions where Rabona operates and visitors to the Site, and governs data processed by Rabona in relation to the Service.
Information we collect
- Data you provide directly. When you create an account or contact Rabona, you may provide personal data such as your name, date of birth, residential address, email address, telephone number and other contact details. You may also provide payment information required to process transactions and verify identity as part of age and fraud controls.
- Data about your use of the Service. We automatically collect information about how you interact with the Service, including your IP address, device type and operating system, browser type, language settings, time zone, pages visited, actions taken on the Site, and referral sources.
- Payment data. We collect payment transaction data to process deposits and withdrawals. Rabona does not store full payment card numbers on our systems. Our records may include the cardholder name, card expiry date and the last four digits of the card, together with a transaction identifier. Payment processing is performed by PCI-DSS compliant gateways.
- Communications data. We may retain records of correspondence and messages you submit to Rabona through customer support channels or contact forms.
- Analytics and security data. We may collect anonymised or aggregated data derived from your data for analytics, fraud prevention, and security purposes.
How we use your data
- To provide and maintain the Service. Process registrations, verify age, manage accounts, process deposits and withdrawals, and deliver bets and rewards.
- To manage payments and financial compliance. Validate transactions, detect and prevent payment fraud, and ensure compliance with financial and regulatory requirements.
- To communicate with you. Send important notices about your account, transactional information, and legal or regulatory disclosures. Marketing communications are shielded by your consent or opt-out preferences.
- To ensure security and integrity. Monitor for fraud, abuse and unusual activity; perform risk assessments and implement security measures to protect users and the Service.
- To personalise and improve the Service. Analyse usage to improve features, services, offers and user experience based on legitimate interests and, where required, your consent.
- To comply with legal obligations. Maintain records and report as required by applicable laws and regulatory authorities.
Legal bases for processing
- Contractual necessity. Processing required to provide Rabona services, execute transactions, and administer your account.
- Legitimate interests. Security, fraud prevention, and service improvement, provided these interests do not override your privacy rights.
- Consent. Where marketing or certain tracking technologies require consent, we rely on that consent and provide mechanisms to withdraw it.
- Compliance with law. Processing to comply with legal obligations and regulatory requirements.
Sharing and disclosure of data
- Service providers and partners. We engage contractors and partners to provide and support the Service (for example, hosting, payments, customer support, fraud prevention, analytics). Those entities process data on Rabona’s behalf and must protect it in accordance with contractual obligations and applicable laws.
- Group companies and business partners. Data may be shared within Rabona affiliates and with trusted partners to operate, improve and promote the Service, subject to appropriate safeguards.
- Legal compliance and safety. We may disclose data to comply with legal obligations, respond to lawful requests, enforce our Terms of Use, protect our rights or the safety of users, and in connection with investigations of suspected fraud or illegal activity.
- Aggregate and anonymised data. We may share aggregated or de-identified data that does not identify individuals for analytics, statistics or marketing purposes.
International transfers
Rabona may transfer personal data to recipients in jurisdictions outside your own. When we do so, we rely on appropriate safeguards such as standard contractual clauses or other legally recognised transfer mechanisms and ensure a comparable level of data protection where required by law.
Data retention and deletion
- Retention for service provision. We retain personal data for as long as reasonably necessary to provide the Service and fulfill the purposes described in this Policy, including for satisfying legal, accounting or reporting requirements.
- Backups and archival data. Backup copies may be retained for a period of up to 12 months and stored in accordance with Rabona data protection practices.
- Account deletion and anonymisation. You may request deletion of your account. Some data may be retained to maintain transaction records, resolve disputes, or comply with legal obligations. Where possible, data may be anonymised upon request, while preserving the integrity of financial records.
Data security
Rabona applies technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. Measures include encryption in transit using TLS, access controls and authentication, regular software updates, vulnerability management, monitoring, and secure data handling practices. We conduct periodic security reviews and maintain incident response procedures to address any data security incidents.
Cookies and tracking technologies
We use cookies and similar technologies to enable core functionality, analyse site usage, and support targeted communications. Essential cookies are required for the Site to operate; analytics cookies help us understand usage patterns; advertising and marketing cookies support relevant promotions. You may manage cookie preferences through your browser settings, but disabling cookies may limit or disable some features of the Service. Our Cookies Policy provides detailed information about categories and purposes of cookies used by Rabona.
Your rights
- Access and rectification. You may request access to your personal data and request corrections to inaccurate or incomplete data.
- Deletion. You may request deletion of your personal data, subject to exceptions such as regulatory retention requirements or the need to complete transactions.
- Restriction and objection. You may request restriction of processing or object to data processing for reasons related to your particular situation, including direct marketing.
- Data portability. You may request a portable copy of data you provided to Rabona in a structured, commonly used, machine readable format where technically feasible.
- Withdrawal of consent. Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
- Automated decision making. If automated decisions influence you in a significant way, you may request human review where applicable.
To exercise your rights, contact Rabona at [email protected] or use the account settings where available. We will respond within the timeframes required by applicable law and will provide information about any actions taken.
Age restriction
Rabona services are available only to individuals aged 18 years or older. We do not knowingly collect personal data from minors. If we become aware that a user is under 18, we will remove access and delete the associated data where required by applicable law.
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated by Rabona via the email address you have provided or through in-Service notices. Your continued use of the Service after changes constitutes your acceptance of the updated policy. It is your responsibility to review this Policy periodically for changes.
Contact us
If you have questions or concerns about this Privacy Policy, please contact Rabona by email at [email protected]. You may also reach us through official Rabona support channels available on the Site.
